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Mission & Objectives
About Us
The Neurosensory Unit was established in 1979 by Dr Anthony Canty, originally trading as Queensland Hearing Aids and Audiological Services. We now employ 23 clinicians, 50 staff in total, and operate in 11 clinics around the South East of Queensland and Northern New South Wales.
We believe that offering our clients excellent audiological services and outcomes enhances our own practices and ensures the success of the company. It has been a conscious decision to maintain a full range of services and to engage appropriately in new technologies as they become available. It is our stated policy to offer our clients objective advice about any assessment, rehabilitation services or device we provide.
Mission Statement
We are committed to delivering high quality diagnostic and rehabilitation services to our clients, who include referring medical personnel, commonwealth and state government institutions and individuals who are referred as patients.
Company Objectives
It is our philosophy to nurture an ongoing relationship with our clients, ensuring both parties prosper, develop and profit. We cannot fulfil this goal without the ongoing support of the company’s most valuable resource, our employees. It is only through teamwork and collective strength that we can stimulate the kind of quality product and superior service that results in long-term customer satisfaction.
All clients will be offered unbiased advice on the best options of care we have available and any concerns that are raised will be treated with due respect and consideration.
All staff are required to be respectful of the cares and concerns of clients and their families. All staff are required to be respectful of their colleagues in the workplace and to offer their assistance and support in creating a positive working environment. Procedures are in place to handle all areas of customer service, accompanied by regular training programs. All staff at The Neurosensory Unit are required to contribute toward the positive service and commitment to our clients.
It is our goal to maintain and fulfil our clients’ requirements and meet all expectations while, at the same time, sustaining profitability. Regardless of whether the involvement with customer service is direct or supportive, each member of the team has an impact on the client’s impression of our company. Any and every contact a client has with our company, written or verbal, leaves an impression. We have a prime directive to ensure that each and every moment of contact is a positive one, thus upholding the company’s high standard of quality and service. It is the role of each employee, regardless of position, to make each moment of customer service outstanding. Every client will have their own expectations of the service they deserve. It is only by constantly exceeding these expectations that we can maintain the highest level of service possible.