Frequently Asked Questions

What is your privacy policy?

The Neurosensory Unit are committed to managing your information in a respectful way by adhering to the privacy principles contained within the Privacy Act.

Disclosure of client information.

The Neurosensory Unit may disclose personal information to the referring professional doctor or solicitor etc. as requested, or at your request.

It is necessary for us to collect and keep this information to ensure that each health care provider involved in your care has all the facts. This information may also be used in order to offer your access to support groups, for quality research and planning, which will help us to provide better overall hearing care.

We are required to keep treatment records for seven years after your last attendance. The record may then be destroyed by secure means.

Why should I choose the Neurosensory Unit?

All of our clinics operate independently from hearing device manufactures so the advice and services we recommend and fit are always going to be the best possible ones for you.

With our professional clinicians, state-of-the-art progressive hearing solutions, the use of cutting edge technology and equipment, combined with our dedication to fulfill our clients’ requirements and meet all of their expectations through excellent practices and service, you are sure to feel that initiating an ongoing relationship with The Neurosensory Unit is the best solution for all your hearing needs.

What entitlements or financial assistance is available for hearing devices?

Hearing devices aren't covered by Medicare, but children, most pensioners, part-pensioners, veterans and their dependants are eligible for free hearing services under the Australian Government's hearing program.

If you're privately insured for ancillary benefits, your health fund may pay part of the cost of a hearing device.

Tax relief is available for medical expenses that you pay above $1500 per year. So don’t forget to keep all your receipts!

What is an Audiogram?

This is a graph which allows the audiologist and your doctor to make a diagnosis of your hearing condition.

What is Audiology?

Audiology is the post graduate study of hearing science and related technologies by which one becomes an audiologist.

What indicates the possibility of hearing loss for my child?

Children may be have difficulty hearing if they:

• Speak but the speech is still unclear or garbled at three years of age.
• Constantly asks for repetitions or seems to watch your face and cannot hear unless they look at you
• Have the television very loud or sit very close to it
• Or, their school work or behaviour start to deteriorate

What indicates the possibility of hearing loss for my baby?

There are several indicators that your baby may develop hearing issues. An early hearing test for your baby will give you information needed to support your child’s hearing. Any of these could be indicators of hearing issues in a baby:

• A family history of hearing loss
• Problems during pregnancy or birth, including,
  • A birth weight of less that 1500 grams
  • A premature birth
  • Low levels or lack of oxygen
  • High jaundice levels
  • Bacterial Meningitis
  • Infections
• If the baby doesn't 'startle' to loud noises after the first two months
• If the baby doesn't turn to your voice after four months.
• If the infant does not start to speak at about twelve to fourteen months