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Frequently Asked Questions
What is your privacy policy?
The Neurosensory Unit are committed to managing your information in a respectful way by adhering to the privacy principles contained within the Privacy Act.
Disclosure of client information.
The Neurosensory Unit may disclose personal information to the referring professional doctor or solicitor etc. as requested, or at your request.
It is necessary for us to collect and keep this information to ensure that each health care provider involved in your care has all the facts. This information may also be used in order to offer your access to support groups, for quality research and planning, which will help us to provide better overall hearing care.
We are required to keep treatment records for seven years after your last attendance. The record may then be destroyed by secure means.
Why should I choose the Neurosensory Unit?
The Neurosensory Unit is an independant, Australian-owned company. We can source hearing aids from any manufacturer, which means our clients benefit from having the widest choice of aids. The Neurosensory Unit also operates under a "professional services model". This means that our pricing policy is based on a set professional service fee for the full aid fitting program, ie. covering the technical side of fitting the aid, counselling and support, as well as ongoing repairs and maintenance of the aid as required. Thus, the price of your hearing aid depends on on the type of technology in the device, not the service you will receive.
Furthermore, The Neurosensory Unit does not pay commissions to their clinicians for "selling" aids or reaching sales targets, like many other hearing aid clinics do. We also affer a significant discount to the fee when fitting two hearing aids, rather than doubling our normal fees.
The Neurosensory Unit is aligned with 25 Ear, Nose and Throat Specialists so we can offer a complete level of care for our clients.
What entitlements or financial assistance is available for hearing devices?
Hearing devices aren't covered by Medicare, but children, most pensioners, part-pensioners, veterans and their dependants are eligible for free hearing services under the Australian Government's hearing program.
If you're privately insured for ancillary benefits, your health fund may pay part of the cost of a hearing device.
Tax relief is available for medical expenses that you pay above $1500 per year. So don’t forget to keep all your receipts!
What is an Audiogram?
This is a graph which allows the audiologist and your doctor to make a diagnosis of your hearing condition.
What is Audiology?
Audiology is the branch of science that studies hearing, balance and related disorders.
What is an audiologist?
An audiologist is a specialist who asses how people hear, and who use various technologies and therapies to help people with hearing and balance problems.
Audiologists hold a Masters Degree in Audiology and complete extensive clinical supervision. All audiologists at The Neurosensory Unit also hold membership with a professional body such as the Audiological Society of Australia (ASA) or The Australian College of Audiology (ACAud).
What indicates the possibility of hearing loss for my child?
Children may be have difficulty hearing if they:
- Speak but the speech is still unclear or garbled at three years of age.
- Constantly asks for repetitions or seems to watch your face and cannot hear unless they look at you
- Have the television very loud or sit very close to it
- Or, their school work or behaviour start to deteriorate
What indicates the possibility of hearing loss for my baby?
There are several indicators that your baby may develop hearing issues. An early hearing test for your baby will give you information needed to support your child’s hearing. Any of these could be indicators of hearing issues in a baby:
- A family history of hearing loss
- Problems during pregnancy or birth, including,
- A birth weight of less that 1500 grams
- A premature birth
- Low levels or lack of oxygen
- High jaundice levels
- Bacterial Meningitis
- Infections
- If the baby doesn't 'startle' to loud noises after the first two months
- If the baby doesn't turn to your voice after four months.
- If the infant does not start to speak at about twelve to fourteen months